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FAQs

Once you implement ClinicDash, you will see actionable insights within 10 days of collecting data. Reliable monthly projections are established after 10 days. You’ll be able to use these insights to manage your marketing spend, create clear expectations for your leadership team, and coach your team for the upcoming month.

For your front desk/client experience team, you will see actionable insights within 1 week to 1 month. You’ll be able to use these insights to coach your team to increase lead conversions, improve conversations on the phone, improve cancellations and reschedules, and understand your referral sources.

For your healthcare providers, you will see actionable insights within 3 months and truly reliable data within 6 months. This is because it takes time (approximately 8-12 weeks) for a client to complete a plan of care. Once you have 3 months of assessment and treatment data, you’ll be able to see trends to reduce fall off, increase the number of clients completing plans of care, improve communication, and improve rapport leading to loyal clients for the long-term.

Over at least a year, your data will reveal trends and information to inform your monthly, quarterly, and annual planning. We’ve been using ClinicDash for many years, which has been essential to our strategic planning. Our member’s portal includes videos on how to leverage ClinicDash to its fullest capabilities.

ClinicDash has been refining our calculations for many years to ensure you’re supported with individual and clinic based metrics.

ClinicDash provides reliable and actionable insights in real time leading to increased lead conversion, decreased fall-offs, increased number of clients completing plans of care, improved teamwork, and improved communication between team members and clients. It also provides insights to manage your marketing budget and create accountability for your marketing team. All these factors increase profit in a sustainable way by creating satisfied clients and word of mouth referrals.

ClinicDash will work for any healthcare provider. It particularly excels for healthcare providers passionate about the client experience who create plans of care focused on their client’s goals.

There are more than 20 KPIs you can track with ClinicDash. You can choose your KPIs to track your desired client experience, which supports your operations and culture on a day to day basis.

ClinicDash will take no more than 15 minutes for initial setup. Within 15 minutes, you’ll be able to create individual accounts and customizable scorecards for each member of your team. From there, your leadership team can create accountability and responsibility through communication that will support your team in excelling on a daily basis.

As clinic owners ourselves, we understand the necessity of efficiency, and simplicity. Once you start using ClinicDash, entering the information on the go is a breeze. Don’t believe us? Schedule a demo to see it in action.

ClinicDash is working to shift the focus in healthcare. Instead of chasing cash, we’re chasing the client experience or customer journey. This aligns with current trends and theories in business, where some of the most successful businesses have shifted to focusing on team and client based measures rather than measuring money. This shift creates value in the day to day interactions of your team and supports long-term sustainable growth. If you measure money and you think about money, then you talk about money and make decisions based on money. Your team and your clients will feel this, which will lead to a multitude of issues. 

Not yet! Our next stage of building ClinicDash is to integrate EMR and VOIP systems to assist with automating daily tasks, which will allow your team to focus on their clients and their performance. If you’re interested, please fill out this form to let us know.

Sure can! Check your clinic’s performance with ease from any device. 

At this time, ClinicDash doesn’t offer an annual discounted rate. 

Thank you for asking. Our goal at ClinicDash is to create a system that empowers clinic owners to execute with reliable information to help their teams excel. We would like to hear more from you about what we can do better. Click here. Yes, we have a 30 day money-back guarantee. 

We take your privacy and security very seriously. In the same way your bank does, we use 256 bit encryption to protect your information. Our server is located in Toronto, Ontario, with SOC 1/SSAE 16/ISAE 3402 (formerly SAS 70), SOC 2, SOC 3, ISO 9001 / ISO 27001, FedRAMP, DoD SRG, and PCI DSS Level 1.i. certifications, as well as GDPR compliance

Whether you are the account owner, a healthcare provider, or a part time front desk employee, all ClinicDash accounts are secured with a unique username and password as well as 2FA. The data you input in ClinicDash is your clinic’s data, which you own. 

ClinicDash is compliant with HIPAA, PHIPAA, and PIPEDA.

You can cancel your subscription at any time. Simply send us an email.

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